Terms & conditions

Helpercart Registered address, controls and manages the Services (as defined below) provided by it from its corporate office at Plot No. 141, Palam Vihar Extension, Gurgaon

Pin Code: 122017 Haryana

Acceptance of Terms

PLEASE READ THE TERMS OF USE THOROUGHLY AND CAREFULLY. The terms and conditions set forth below (“Terms of Use”) and the Privacy Policy (as defined below) constitute a legally-binding agreement between Helpercart operating from its Gurgaon Corporate Office and you. These Terms of Use contain provisions that define your limits, legal rights and obligations with respect to your use of and participation in (i) the Helpercart website including the classified advertisements, forums, various email functions and Internet links, and all content and Helpercart services available through the domain and sub-domains of Helpercart located at www.helpercart.com (collectively referred to herein as the “Website”), and (ii) the online transactions between those users of the Website who are offering services (each, a “Service Professional”) and those users of the Website who are obtaining services (each, a “Service User”) through the Website (such services, collectively, the “Services”). The Terms of Use described below incorporate the Privacy Policy and apply to all users of the Website, including users who are also contributors of video content, information, private and public messages, advertisements, and other materials or Services on the Website.

The Website is owned and operated by Helpercart

You acknowledge that the Website serves as a venue for the online distribution and publication of user-submitted information between Service Professionals and Service Users, and, by using, visiting, registering for, and/or otherwise participating in this Website, including the Services presented, promoted, and displayed on the Website, and by clicking on “I have read and agree to the terms of use,” you hereby certify that: (1) you are either a Service Professional or a prospective Service User, (2) you have the authority to enter into these Terms of Use, (3) you authorize the transfer of payment for Services requested through the use of the Website, and (4) you agree to be bound by all terms and conditions of these Terms of Use and any other documents incorporated by reference herein. If you do not so agree to the foregoing, you should not click to affirm your acceptance thereof, in which case you are prohibited from accessing or using the Website. If you do not agree to any of the provisions set forth in the Terms of Use, kindly discontinue viewing or participating in this Website immediately.

 

YOU SPECIFICALLY AGREE THAT BY USING THE WEBSITE, YOU ARE AT LEAST 18 YEARS OF AGE AND YOU ARE COMPETENT UNDER LAW TO ENTER INTO A LEGALLY BINDING AND ENFORCEABLE CONTRACT.

All references to “you” or “you’re,” as applicable, mean the person that accesses, uses, and/or participates in the Website in any manner. If you use the Website or open an Account (as defined below) on behalf of a business, you represent and warrant that you have the authority to bind that business and your acceptance of the Terms of Use will be deemed an acceptance by that business and “you” and “your” herein shall refer to that business.

MODIFICATIONS TO TERMS OF USE AND/OR PRIVACY POLICY

Helpercart reserves the right, in its sole discretion, to change, modify, or otherwise amend the Terms of Use, and any other documents incorporated by reference herein for complying with legal and regulatory framework and for other legitimate business purposes, at any time, and Helpercart will post the amended Terms of Use at the domain of www.helpercart.com/terms. It is your responsibility to review the Terms of Use for any changes and you are encouraged to check the Terms of Use frequently. Your use of the Website following any amendment of the Terms of Use will signify your assent to and acceptance of any revised Terms of Use. If you do not agree to abide by these or any future Terms of Use, please do not use or access the Website

 

PRIVACY POLICY

Helpercart has established a Privacy Policy that explains to users how their information is collected and used. The Privacy Policy is referenced above and hereby incorporated into the Terms of Use set forth herein. Your use of this Website is governed by the Privacy Policy.

 

Helpercart values your privacy. In this Privacy Policy (“Policy”), we describe the information that we collect about you when you visit our website, www.helpercart.com (the “Website”) and use the services available on the Website (“Services”), and how we use and disclose that information.

If you have any questions or comments about the Privacy Policy, please contact us at help@Helpercart.com. This Policy is incorporated into and is subject to the Helpercart Terms of Use, which can be accessed at www.helpercart.com/terms. Your use of the Website and/or Services and any personal information you provide on the Website remains subject to the terms of the Policy and helpercart’s Terms of Use.

Use of information by Helpercart

Helpercart is one of India’s largest digital Businesses and consumer brands that has transformed local services ecosystem through a powerful need fulfillment and Monetization Platform. Your user identity information will be kept confidential and will be used for our research, marketing, and strategic client analysis objectives and other internal business purposes only.

We do not sell or rent personal information except that in case you are a user of our need fulfillment services, your personal information shall be shared with Helpercart’s customers/advertisers/ need providers and you shall be deemed to have given consent to the same.

As is common in the industry, Helpercart uses the technology of cookies and site log files to monitor user registration, to recognize registered members when they revisit the site and to track site usage. Our ability to identify you as a registered member allows us to customize the Helpercart experience and to protect your personal information based on your account settings.

Additionally, you may encounter “cookies” or other similar devices on this Platform that are placed by third parties. We do not control the use of cookies by third parties.

Further, Helpercart’s customers/advertisers/ need providers who are listed with us may call you, based on the query or inquiry that you make with us, enquiring about any:

Need provider / product / service

Product/service of any customer/advertiser/ need provider

Product / Service of any particular customer/advertiser/ need provider

Sharing of information with third parties

Helpercart takes your privacy very seriously. However, there may be times when we need to disclose your personal information to third parties.

Helpercart reserves the right to share recordings of all phone calls made between: [a] any user and Helpercart; [b] any service provider and Helpercart; [c] any user and service provider of Helpercart through UVN, to legal, accounting or other advisors that provide professional services and / or who assists us in training, quality monitoring and quality enhancement of our services to the user and / or service providers. You hereby grant your irrevocable consent to Helpercart to share such call recordings to third parties for such purposes. You further disclaim and/or abandon any right to sue Helpercart in relation to the same. Such third parties shall be bound by strict confidentiality agreements which limit their use of such information.

Helpercart further reserves the right to share/sell some or all of your personal information with another business entity in the event it plans to merge with or be acquired by that business entity, re-organize, amalgamate or restructure its business. If such a transaction occurs, that other business entity or the new entity formed as a result of such transaction will be required to follow this Privacy Policy with respect to your personal information. You have no objection and are deemed to have waived all objections in relation to the same for the fullest enjoyment of the services.

The third parties with which Helpercart shares your personal information shall be bound by strict confidentiality agreements which limit their use of such information. In addition, Helpercart may share your information to send direct mailers or complimentary coupons / offers to a mailing agency to process postal mailing. Again, such an agency would be bound by strict confidentiality agreements that limit their use of such information

Copyrighted material

Uploading copies of copyrighted material as a whole or in part on Helpercart.com without explicit permission from the copyright owner shall be deemed to infringe on the copyright and this applies to materials such as text, images, music, movies, games, and other software in digital and analog format. Helpercart.com reserves the right to immediately delete such material without prior permission/consultation from the member. If you suspect that an image submitted to Helpercart.com is copyright protected and has been used fraudulently, please contact us immediately or send us an email to member relations.

Safety guidelines

The Platform is always reaching out to a wider audience by showcasing the best of our member contributions. However, in doing so, we will not allow to be uploaded anything on the site that we think could be potentially endangering or is inflammatory or embarrassing to our members. It also helps members to be aware of certain things in the interest of their safety.

All members are responsible for the safety of their personal information. We recommend that members do not disclose their names, addresses, email addresses, telephone numbers or other personal information online.

All members need to be aware that when they upload their photos on the Platform, the photos are not only visible to the entire internet community but can also be downloaded since any image that can be displayed on a computer screen can be saved by the person viewing it. It is technically not possible to prevent this and hence Helpercart cannot be held liable in such cases. If you are worried about someone else viewing or saving your images then please do not submit them.

Legalities

All members are reminded that they may be held legally accountable for what they say or do online. In particular, members may be held liable for any defamatory comments, threats and/or untrue statements or other illegal and fraudulent claims made by them.

Helpercart does not endorse the opinions expressed by its members.

If any member fails to observe the above rules of conduct at any time, Helpercart reserves the right to terminate the membership of the member and / or delete all their contributions (either temporarily or permanently) from the site, depending on the nature and severity of the breach and without prior warning or consent of the member.

Registration as a member of this Platform at any time past or present and use of the Platform and all its product/service offerings will be taken as acceptance of the above rules of conduct. Helpercart’s decision on all matters is final and binding on its members. Legal jurisdiction for all disputes is the Gurugram Court only.

PAYMENT

Payment of transaction amount can be done online if Users choose to do so. The User can:

Pay 100% through the Platform before the service.

Pay the vendor directly after service.

The User and the service provider agree that:

This Platform allows for payment for any transaction between User and Service Provider through the payment gateway which shall be processed through a Nodal Account maintained as per RBI guidelines [“payment facility”].

By providing the payment facility on this Platform, Helpercart is neither acting as trustees nor acting in a fiduciary capacity with respect to the transaction.

All payments made against services on this Platform by the service provider shall be compulsorily in Indian Rupees acceptable in the Republic of India. This Platform will not facilitate the transaction with respect to any other form of currency with respect to the transactions made on this Platform.

CANCELLATION

User shall directly contact Helpercart for processing any requests pertaining to cancellation of bookings.

On receiving cancellation request, the refund shall be governed by the Refund terms mentioned in the Agreement. The cancellation request should be raised before a minimum of 24 hours before the scheduled time for performance of service. For any requests that are not raised before 24 hours, the booking fee is non-refundable.

REFUND OF TRANSACTION PAYMENT – SERVICE PROVIDER

Local Services refund policy:

In case of any rejected and/or non-activated campaigns, Helpercart will make best effort to process the refund within a period of 45 days from date of payment clearance.

For activated campaigns, refund will be processed after deducting the following:

– Refund amount is derived after deducting – 50% of the Net Cleared Amount towards cancellation charges (subject to Maximum of Rs 50,000/-) and deduction of served value (tenure/ leads/ Responses/ Monthly platform charges & Gift vouchers Delivered) if any.

– Net Cleared amount refers to balance available against the Campaign after deduction of GST /other applicable taxes.

For all other circumstances, Helpercart will process the refund within 45 days from the date of refund confirmation given by Customer Service team of Helpercart to Service partner.

REFUND OF TRANSACTION PAYMENT – SERVICE PROVIDER

Local Services refund policy:

In case of any rejected and/or non-activated campaigns, Helpercart will make best effort to process the refund within a period of 45 days from date of payment clearance.

For activated campaigns, refund will be processed after deducting the following:

– Refund amount is derived after deducting – 50% of the Net Cleared Amount towards cancellation charges (subject to Maximum of Rs 50,000/-) and deduction of served value (tenure/ leads/ Responses/ Monthly platform charges & Gift vouchers Delivered), if any.

– Net Cleared amount refers to balance available against the Campaign after deduction of GST /other applicable taxes.

For all other circumstances, Helpercart will process the refund within 45 days

from the date of refund confirmation given by Customer Service team of Helpercart to Service partner.

Note: – For refund amount write to email.  refund@helpercart.com